Sandi's Moonwalks FAQ
Yes, we carry liability insurance which is required by state law. We alose have our infltbles inspected every year which is also required by state law. We always put our best foot forward in regards to your safety even if we have to cancel an event due to a hazardous location or bad weather. Your saftey is our number one priority.
Most cases it takes about 15-20 minutes depending on the unit to set up and Pick up.
Most bounce houses fit even in the smallest of yards. Please click on the image of the bounce or water slide you like and see if the set up area requirements listed on the product description fits in your yard. It's also important that we set up in area where low hanging trees won't be in the way. Please make sure that the unit is at least 20 ft away from all power lines.
Yes, If you need to reschedule your party due to circumstances other than bad weather you must do it 7 days before your schedule event to allow us the adequate time to re-book your rental with someone else. We are willing to reschedule on even shorter notice, but only on a case by basis.
No, you only need a outlet within a 100 feet away.
Yes, Currently we require a 33% non refundable deposit.. 50% deposit are required on rentals $500 or more. Please note that we accept all major credit cards and Pay Pal. You can pay your deposit by renting the inflatable bounce house through our online event rental software. If you order over the phone, we can do it for you using the same method.
No, we do not refund deposits or any or any kind of payment even if paid in full. We do issue rain checks for bad weather or if you need to reschedule. Reschedules require a 7 day in advance notice.
We will provide you with a rain check and apply your payment towards any future party rentals want. You have 12 months to reuse your funds on file. Once installed no rains checks will be given. Please understand we still have to pay or drivers for their hard work regardless of the weather. Please call our office immediately if you decide to cancel. We reserve the right to cancel an issue a rain check if we feel the weather is dangerous.
We clean and sanitize our units after every use. We also carry Simple Green and clean towels in case of accidents that can occur with younger children. Please let our drivers know if there was an accident before we pick it up. It's important that it's cleaned immediately before it's rolled up.
Our standard party rental charge is 5 hours and we are still 20% lower than our competitors. It's also very likely that we will deliver a day earlier at no extra charge (optional). We allow you to add more time for a small fee- This is for guaranteed time. Everything is explained on our order by date button on the home page of this site.
Our standard party rental charge is 5 hours and we are still 20% lower than our competitors. It's also very likely that we will deliver a day earlier at no extra charge (optional). We allow you to add more time for a small fee- This is for guaranteed time. Everything is explained on our order by date button on the home page of this site.
We currently deliver to Round Rock, Pflugerville, Georgetown, Cedar Park, Leander, Hutto, Taylor, Manor and Austin, West Lake, West Lake Hills. We still extend our services to Kyle, Buda, Del Valle, and Liberty Hill and other towns please call if you have questions.
We are proud to say our main office and warehouse is based in Round Rock, Texas. Even though we are located in Round Rock we are still able to successfully cover the Austin area and it's surrounding towns and suburbs.